banzaibet Privacy Policy

1.1 Purpose of This Policy

banzaibet ("we", "our") operates a safe and reliable online betting and casino platform for users in Bangladesh. This privacy policy explains what types of personal information we collect, how that information is used, with whom it may be shared, and what measures we take to protect your information. We believe that your privacy is a fundamental right and we give that right the highest importance.

1.2 Who This Policy Applies To

This privacy policy applies to all of the following:

• Any person visiting the banzaibet website (banzaibet.cam)
• All registered account members on banzaibet
• Those who contact our customer support service
• Those who participate in any of our promotional activities

This platform is for people aged 21 and above only. Collecting information from minors is against our policy.

3.1 Service Operation and Improvement

Using your personal information, banzaibet provides you with a seamless and enjoyable betting experience. This includes creating and managing your account, providing bonuses and rewards, and displaying games and offers according to your preferences. We analyse usage patterns to continuously improve the quality of our service.

3.2 Security and Fraud Prevention

We use information to ensure the security of your account and financial transactions:

• Detecting and preventing suspicious logins or unusual activity
• Complying with anti-money laundering (AML) regulations
• Completing identity verification (KYC)
• Preventing the opening of multiple accounts
• Keeping minors from using the platform

3.3 Communication and Notifications

With your consent, we may contact you about new promotions, bonus offers, important updates, and platform changes. For customer support needs, we use your contact information to respond quickly. You may request to opt out of promotional communications at any time.

3.4 Analytics and Improvement

To improve platform performance and user experience, we generate anonymous statistics. Information derived from this analysis does not identify any specific individual and is used only for overall improvement purposes.

4.1 What Cookies Are and How They Are Used

Cookies are small text files that your browser stores on your device. banzaibet uses the following types of cookies:

• Essential cookies: Required to maintain login state and ensure security
• Functional cookies: To remember your language and preferences
• Analytics cookies: To review site usage (anonymous)
• Session cookies: Automatically deleted when the browser is closed

4.2 Cookie Controls

You can reject or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some key platform features from working properly, such as staying logged in or completing transactions.

5.1 Service Provider Partners

To operate our services, it may be necessary to share limited information with certain trusted third-party partners:

• Payment processors (bKash, Nagad, Rocket, Upay) — to complete transactions
• Identity verification service providers — to complete the KYC process
• Cybersecurity services — to protect the platform
• Technology service providers — for server and database management

All these partners operate under strict confidentiality agreements and may not use information beyond the stated purpose.

5.2 Legal Obligations

In the following circumstances we may be legally required to disclose information:

• To comply with court orders or directions from legitimate investigative authorities
• To assist regulatory bodies in preventing money laundering or terrorist financing
• To assist relevant authorities in fraud investigations
• To protect our platform, staff, or other users

7.1 Retention Policy

banzaibet has set different retention periods for different types of information:

• Account information: For the duration the account is active and at least 5 years after closure in accordance with regulatory requirements
• Financial transaction records: A minimum of 5 years in accordance with legal obligations
• Communication history: A maximum of 2 years after account closure
• Cookies and browsing data: At the end of a session or a maximum of 13 months
• Anonymous analytics data: Indefinitely (contains no personal information)

Due to legal obligations, some information may need to be retained beyond the set period. In such cases, access to the information is kept to an absolute minimum.

7.2 Data Deletion Process

Once the retention period has ended, we permanently delete your personal information using secure methods. Digital data is deleted through cryptographic methods and physical records through a secure destruction process. This process is managed by an automated system that reduces the possibility of human error.

9.1 Age Verification Measures

At registration, we collect date of birth and, where necessary, verify age through a national ID card or passport. If a user attempts to register with an age below 21, the registration process is stopped.

If it comes to our attention that a minor is using our platform, we will immediately close that account and delete the associated information. If you are aware that a minor is using our platform, please let us know.

10.1 Notification of Changes

If there are any significant changes to this privacy policy, we will notify you via your registered email or through an in-platform notification. Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy.

10.2 Last Revised

The current version of this privacy policy came into effect in January 2026. We encourage you to review this policy periodically. If you have any questions, please contact our customer support team.